Refund policy

*Sarve Sarvah - Return & Exchange Policy*

At Sarve Sarvah, we take pride in delivering high-quality products and ensuring a seamless experience. If something isn't quite right with your purchase, we’re here to help.

### *What’s Eligible for Exchange/Return?*

- *Home Products*: Only items with manufacturing defects or those delivered damaged are eligible for exchange. Please take a photo of the defect immediately upon opening the package.
  
- *Sale Items: Items purchased during sale periods are **not eligible* for return or exchange.

- *Discounted Items*: Products purchased at a discounted price (but not during a sale) can be exchanged but are not eligible for a refund.

- *Accessories & Jewelry*: These items can be returned or exchanged within 15 days of delivery. Please self-ship the item to the following address:
  
  433, Basement, Block B, Sector 56, Gurgaon - 122011, Haryana, India.
  
- *Custom/Bulk Orders*: Custom-made products or bulk orders are not eligible for return or exchange.

- *International Orders*: Due to logistics, international orders cannot be returned or exchanged.

- *Gifts*: Gifts can be exchanged or returned in the same condition they were delivered in. After a quality check, we will process the exchange or refund.

### *How to Request an Exchange/Return*

If your item meets the above criteria, please contact us within 7 days of delivery:

- *Call us*: +91 9555063500 / 9625427385 (Mon-Sat, 9:30 AM to 5:30 PM IST)
- *Email*: info@sarvesarvah.com

For damage or quality issues, kindly provide the order number, delivery date, address, and photos of the defective item along with the packaging it arrived in.

We will respond within 2 business days with further instructions.

### *For Quality Issues/Defects*

1. Repack the item in its original packaging, including tags, invoices, and any included accessories.
2. We’ll arrange a reverse pickup from the address provided on the invoice.
3. Once we receive and inspect the item, we will either send a replacement or, in case it's unavailable, process the refund or exchange.

### *Refund/Exchange Process*

- *Refunds: If your purchase meets the refund criteria, we will process the refund via **bank transfer* within *7-10 working days* after the item passes a quality check.
  
- *Exchanges: If you are eligible for an exchange, we will issue a **credit note* valid for 6 months, which can be used for future purchases on our website.

All returns and exchanges are subject to a *quality check*.

We are committed to ensuring you have a smooth and pleasant experience with us. Should you have any concerns, feel free to reach out, and we’ll be happy to assist!